Privacy Policy
Last updated: 01/08/2025 9:00 pm
This Privacy Policy explains how DEFSOLUTION LLC. (“Pixelant,” “we,” “us,” or “our”) might collect, use, store and/or share your personal data when you use our websites, APIs, products, or services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Policy, please do not use our Services.
What Personal Data We Collect
We collect your personal information for a variety of purposes, including but not limited to maintaining efficient business operations and providing you with the best product experience. We may collect the data that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our Services, when you participate in activities on the Services, or otherwise when you contact us.
We may also collect personal data from third-party sources in accordance with applicable laws and the privacy practices of those third parties.
We may collect the following categories of personal data:
- Contact Information: Such as your email address when you register, subscribe, or contact us.
- Credentials: Passwords used for authentication purposes.
- Payment Data: Including transaction amounts, payment history, and invoices, typically provided via third-party payment processors.
- Log and Usage Data: Automatically collected diagnostic, usage, and performance information, including your IP address, API request metadata, and timestamps when you access or use our Services.
- Communication Logs: Records of your interactions with our support or sales team.
How We Use Your Personal Data
We process your personal data for the following purposes, depending on your interactions with our Services:
| Data Type | Purpose of Processing |
|---|---|
| Email Address | To register and manage your account; send administrative notifications |
| Passwords | To authenticate and secure account access |
| Payment Data | To process billing, invoices, and fulfill contractual obligations |
| Log & Usage Data | For diagnostics, service optimization, and abuse monitoring |
| Communication Logs | To respond to inquiries and improve customer service quality |
Cookies and Tokens
We use cookies and similar technologies for authentication and session management.
- Cookies are small text files placed on your device by our website to store data used to identify your device. You may configure your browser to reject some or all cookies. Please note that disabling cookies may affect certain functionalities of the Services.
- Authentication Tokens are used to verify account identity and enable cloud-based session persistence. Tokens are retained for up to 7 days and are automatically deleted upon user logout.
- Do Not Track (DNT): We respect browser-based DNT signals where technically supported.
How We Share or Disclose Your Personal Data
We do not sell or license your personal data. We only share your personal information under the following limited circumstances and with your informed consent, unless otherwise required by law:
| Third Party | Data Shared | Purpose | Link to Privacy Policy |
|---|---|---|---|
| Tidio | Email address | Customer messaging support | Tidio Privacy Policy |
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Once retention is no longer required, we will securely delete or anonymize the data. If immediate deletion is not possible (e.g., due to archival backups), we will securely isolate and protect the data from further processing until deletion is feasible.
Data Security
We apply industry-standard technical and organizational security measures to safeguard your personal data. However, no electronic transmission or storage system is 100% secure. While we take reasonable steps to protect your data, you use our services at your own risk.
We recommend accessing our Services only in secure environments and taking responsibility for safeguarding your login credentials.
Children’s Privacy
Our Services are not intended for individuals under the age of 18. By using the Services, you confirm that you are at least 18 years old or that you are a parent or guardian providing consent for a minor’s use of the Services.
If we become aware that we have collected personal information from a child under 18, we will take reasonable steps to delete such data and deactivate the account. To report such cases, contact us at support@pixelant.ai.
Your Privacy Rights
You may exercise your privacy rights at any time by contacting us at support@pixelant.ai. Subject to applicable law, you may request to:
- Confirm whether we process your personal data
- Access a copy of your personal data
- Rectify inaccurate or incomplete data
- Erase your personal data (Right to Be Forgotten)
- Restrict specific types of processing under certain conditions
- Object to processing, including for direct marketing
- Data Portability in a machine-readable format
- Withdraw Consent at any time without affecting past lawful processing
- Not Be Subject to Automated Decision-Making, where applicable
To modify or delete your account:
- Visit your account settings, or
- Email us directly to request deactivation or deletion.
Some information may be retained for legal, fraud prevention, or operational compliance reasons.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be reflected in the “Last Updated” date above. In case of material changes, we may notify users and obtain renewed consent if required by law.
Continued use of the Services following changes constitutes your acceptance of the revised policy.
If you have any questions or concerns, please contact us at support@pixelant.ai.